Your coaches are AI
Brock and Luna are fictional characters. Everything they say to you is generated by an AI model in response to what you wrote. There is no human on the other end. Nobody is reading your conversations and replying to them.
They have written personalities and they stay in character, the way a character in a game or a story does. That is a deliberate design choice, and it is meant to make coaching feel less like filling in a form. It is not meant to make you think you are talking to a person. If you ask a coach directly whether it is a real person or an AI, it will tell you straight that it is an AI. It will not dodge the question or insist it is human.
How they work
Coaching happens in text. When you send a message, we send it to an AI provider along with the context your coach needs: the habits you've chosen to share, your recent check-ins, the memory your coach keeps about you, and, if you've turned it on, a short Apple Health summary. The provider generates the reply and we show it to you. If you dictate a message instead of typing it, the speech-to-text runs on your phone and only the text is sent.
Coach replies are generated by Z.AI's GLM model, which processes each message in real time and does not store it. Our Privacy Policy covers exactly what is sent and what your controls are.
A coach can also do a few things for you when you ask, such as adding an event to your calendar or a reminder to your Reminders app. It only does this with your permission, and it never claims to have done something it did not do.
What your coach is not
- Not a therapist or a doctor. Your coach gives general habit and motivation support. It is not medical, mental-health, psychological, financial, or legal advice, and using HabitHouse does not create a professional relationship of any kind.
- Not always right. AI models get things wrong, misremember, and sometimes state something confidently that is not true. Treat what your coach says as a suggestion from a piece of software, not as fact.
- Not a crisis service. It cannot call anyone for you, cannot alert anyone on your behalf, and is not monitored by a person who could step in.
- Not a medical measurement. When your coach reads Apple Health to confirm you went for a run, that is a convenience feature. Never make a health decision based on it.
If a conversation turns to self-harm or crisis
People build habits for real reasons, and sometimes those reasons are heavy. We would rather say clearly what happens than pretend the topic never comes up.
Our coaches are instructed to do the following if you express thoughts of suicide, self-harm, or being in crisis:
- Stop coaching and respond directly. The coach drops the habit conversation. It will not push you toward a goal, hold you accountable, or treat what you said as a motivation problem.
- Take it seriously and say so. It will not brush past it, minimize it, or answer with a joke or a pep talk.
- Point you to real human help. It will give you crisis resources and encourage you to reach a person who can actually help.
- Never provide methods or encouragement. The coach will not give information that could be used to hurt yourself, and will not validate or romanticize self-harm.
- Be honest about its limits. It will tell you it is software and cannot be your support in this, rather than positioning itself as the person you should lean on.
These instructions sit in the layer that every coach shares, so they apply to both Brock and Luna, and a coach's personality cannot override them.
Because these responses are generated by an AI model, we cannot promise they are perfect every time. That is exactly why the coach's job in that moment is to hand you off to a human service rather than to handle it.
If you need help right now
- United States: call or text 988 (Suicide & Crisis Lifeline), or text HOME to 741741 (Crisis Text Line). Both are free and available 24/7.
- United Kingdom: call 116 123 (Samaritans).
- Canada: call or text 988.
- Australia: call 13 11 14 (Lifeline).
- Anywhere else: findahelpline.com lists free crisis lines by country.
If you or someone else is in immediate danger, call your local emergency number.
Friends and the coach are separate
Sharing a win with friends never shares it with your coach, and your coach never sees what your friends post or how they react. Friends never see your coach conversations. If someone in HabitHouse makes you uncomfortable, you can block them from their profile or any of their posts, and you can report a post or a person. Reports are read by a person on our team, not by a coach. What is allowed between friends is set out in our Community Guidelines.
Younger users
HabitHouse is for people 13 and older. An AI coach may not be suitable for every minor. The coaches hold open-ended conversations, and a younger user may not always keep in mind that they are talking to software. If you are a parent or guardian, we'd suggest sitting down with the app alongside your teenager before they start using the coach, and talking about what it is.
What you control
- Turn coach sharing off, overall or per habit, and that habit's details stop being sent as context.
- Revoke any device permission, including Apple Health, microphone, photos, calendar, and notifications, in your iPhone's Settings at any time.
- Just use the tracker. The habit side of HabitHouse works without talking to a coach at all.
- Delete everything. Open Profile, tap the gear to open Settings, and choose Delete account. That removes your conversations and your coach's memory along with the rest of your data.
Tell us if something goes wrong
If a coach ever says something harmful, inappropriate, or plainly wrong, we want to know. Email [email protected] with what happened and roughly when, and we will look at it. Reports about safety are read first.
Related
Privacy Policy: what we collect, who processes it, and your rights.
Terms of Use: the agreement covering your use of HabitHouse.